AN Amesbury store's customer service has been well received, latest figures suggest.

The Original Factory Shop on Salisbury Street has helped the company’s customer satisfaction hit 84 per cent in the past 12 months.

John Lewis (87.2 per cent) and Amazon (86.7 per cent) head the most recent six-monthly national UK Customer Satisfaction Index, published by the Institute of Customer Service, with The Original Factory Shop close behind in third place.

The Original Factory Shop in Amesbury achieved outstanding scores in every category, with people feeling they were treated as valued customers, given correct information, and kept well informed.

Colleagues were viewed as helpful and the company’s overall reputation scored highly.

Customers felt also that The Original Factory Shop delivered strongly on product range, quality and cost.

Store manager Lorraine Goodwin said: "These fantastic results are testament to the hard work of all of our store colleagues who are obsessive about engaging with our customers.

“It’s an ongoing process and we’ll strive to do even better next year.

“And, of course, we’d like to thank our customers for their support.

"We'll continue to do our best to ensure their shopping experience is personal, enjoyable and with bargains galore.

"We are very much part of the local community and aim to play an even more active part in it going forward.”