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Not everyone has computer
12:21pm Thursday 15th August 2013 in Letters
IT would seem that residents living in Wiltshire without a bank account or computer find it hard to get access to basic services from Wiltshire Council.
Only recently a resident reported to me that they tried to pay for a basis service over the counter at County Hall in Trowbridge, only to be told that the council doesn’t accept cash payments.
They seem to forget that we still have many people in Wiltshire who don’t have bank accounts, or are unable to obtain an account, or maybe they just want to pay in cash.
Last week a local resident reported a planning issue to the planning department, only to be told that the resident must go online and report it, and it couldn’t be done over the phone or by letter.
Again has the council forgotten that we still have thousands of Wiltshire residents who aren’t online, and in many cases choose not to be?
Are we telling these residents that they can’t access basic services?
It’s time that Wiltshire Council remembered that they are there to provide services for the residents of Wiltshire, even if they aren’t online or don’t have a bank account.
CLLR TERRY CHIVERS, Melksham
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