Passengers turfed off bus by "over hours" driver

First published in News by

A BUS driver told passengers travelling from Salisbury to Marlborough to get off and wait an hour for the next bus as he had “gone over his hours”.

Several passengers were asked to get off the Salisbury Reds X5 bus on Friday afternoon and people waiting at the stop in Pewsey were informed that the driver wasn’t travelling any further as he had finished his shift.

Andrew Mundy, 49, said his 13-year-old daughter Freya was left in Pewsey and missed a dental appointment in Malborough.

“This is absolutely unacceptable,” he said. “To turf passengers off the bus and tell them to wait an hour is incredible. It’s almost impossible to believe that this should be allowed to happen.”

“People rely on public transport to get to where they need to be on time. How many other people using that service had appointments or meetings and were late or didn’t make them?

“What really frustrates me is that there doesn’t seem to be any redress or any responsibility. They do it and expect people to accept it. And yet we are told by local authorities and the transport companies themselves that we should use public transport. Public transport – more like a public joke.”

Andrew Sherrington, Salisbury Reds operations managers, said: “I am aware of an incident recently, where some of our passengers were asked to leave the Salisbury Reds X5 bus at Pewsey.

“We pride ourselves on the high level of service we provide here in Wiltshire and I am concerned when any of our customers are unhappy.

“In view of this, we are conducting a full internal investigation to determine the reasons behind this event.

“We will also take the opportunity to make improvements to our communications about this service – and ensure that customers are kept fully informed of any route or timetable updates.”

Comments (8)

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2:14pm Tue 19 Aug 14

Lori Hasselback says...

Gotta love those unions.
Gotta love those unions. Lori Hasselback
  • Score: 10

3:01pm Tue 19 Aug 14

karlmarx says...

Lori Hasselback wrote:
Gotta love those unions.
Actually it is a safety regulation and nothing at all to do with unions.




The EU rules (Regulation (EC) 561/2006) apply to drivers of most passenger vehicles constructed or permanently adapted to carry more than nine people including the driver, used for the carriage of passengers within the UK or between the UK and other EU and EEA countries and Switzerland. Vehicle operations that take place off the public road or vehicles that are never used to carry passengers on a public road are out of scope.
A driver is anyone who drives a vehicle or is carried on the vehicle in order to be available for driving.

If you want passengers to be driven to their destinations by drivers who are into their 23rd consecutive hour of working then fine. Preventing a driver falling asleep at the wheel and causing an accident is the reason drivers hours were introduced.
[quote][p][bold]Lori Hasselback[/bold] wrote: Gotta love those unions.[/p][/quote]Actually it is a safety regulation and nothing at all to do with unions. The EU rules (Regulation (EC) 561/2006) apply to drivers of most passenger vehicles constructed or permanently adapted to carry more than nine people including the driver, used for the carriage of passengers within the UK or between the UK and other EU and EEA countries and Switzerland. Vehicle operations that take place off the public road or vehicles that are never used to carry passengers on a public road are out of scope. A driver is anyone who drives a vehicle or is carried on the vehicle in order to be available for driving. If you want passengers to be driven to their destinations by drivers who are into their 23rd consecutive hour of working then fine. Preventing a driver falling asleep at the wheel and causing an accident is the reason drivers hours were introduced. karlmarx
  • Score: -5

3:40pm Tue 19 Aug 14

hillyanne says...

They(who?) must have known the driver would be at the end of his legal time before he was timetabled to set off from Salisbury.Why didn't "they" or the driver himself know?It really beggars belief.
Good job no-one on on board was in need of any medical intervention during that long wait.
I'm sure the "mealy mouthed" response by WD will have gone down really well!!
They(who?) must have known the driver would be at the end of his legal time before he was timetabled to set off from Salisbury.Why didn't "they" or the driver himself know?It really beggars belief. Good job no-one on on board was in need of any medical intervention during that long wait. I'm sure the "mealy mouthed" response by WD will have gone down really well!! hillyanne
  • Score: 3

4:57pm Tue 19 Aug 14

John Wigs says...

No Driver should leave for a destination that he full well knows he cannot complete in time! It is like leaving on a long journey with no fuel in the tank!
As of late I have heard lots of complaints of drivers being so late that it was almost time for the next bus due! No apology obviously was made!! It seems the administrators of the service are not in touch with their staff as they used to be. Perhaps a radio call should be fitted to keep in touch with the drivers and vice versa.
No Driver should leave for a destination that he full well knows he cannot complete in time! It is like leaving on a long journey with no fuel in the tank! As of late I have heard lots of complaints of drivers being so late that it was almost time for the next bus due! No apology obviously was made!! It seems the administrators of the service are not in touch with their staff as they used to be. Perhaps a radio call should be fitted to keep in touch with the drivers and vice versa. John Wigs
  • Score: 8

7:33pm Wed 20 Aug 14

Tiffany Marie Kite says...

The driver is well within his rights to stop if he is going over his legal hours. If he didn't do this he could be in big trouble himself. Yet even though the its the Transport manager should be aware of this and should of replaced this driver therefore this is infact the transport managers fault! They should have better communication between managers and staff ! It is disgusting that many of us have to rely on public transport to get To appointments, work ect. I have to put up with constant delays with the x5 bus in Netheravon most of the time through to 15+ minutes late and at time up to 1hour. So there is defertally not enough communication.
The driver is well within his rights to stop if he is going over his legal hours. If he didn't do this he could be in big trouble himself. Yet even though the its the Transport manager should be aware of this and should of replaced this driver therefore this is infact the transport managers fault! They should have better communication between managers and staff ! It is disgusting that many of us have to rely on public transport to get To appointments, work ect. I have to put up with constant delays with the x5 bus in Netheravon most of the time through to 15+ minutes late and at time up to 1hour. So there is defertally not enough communication. Tiffany Marie Kite
  • Score: 6

4:23am Thu 21 Aug 14

karlmarx says...

Tiffany Marie Kite wrote:
The driver is well within his rights to stop if he is going over his legal hours. If he didn't do this he could be in big trouble himself. Yet even though the its the Transport manager should be aware of this and should of replaced this driver therefore this is infact the transport managers fault! They should have better communication between managers and staff ! It is disgusting that many of us have to rely on public transport to get To appointments, work ect. I have to put up with constant delays with the x5 bus in Netheravon most of the time through to 15+ minutes late and at time up to 1hour. So there is defertally not enough communication.
Very clearly put. I would add that it is the driver who will be punished with a fixed penalty...

The penalties for drivers’ hours offences are:
Maximum daily driving time exceeded by
Penalty
Up to an hour £100
1 to 2 hours £200
2 or more hours £300
[quote][p][bold]Tiffany Marie Kite[/bold] wrote: The driver is well within his rights to stop if he is going over his legal hours. If he didn't do this he could be in big trouble himself. Yet even though the its the Transport manager should be aware of this and should of replaced this driver therefore this is infact the transport managers fault! They should have better communication between managers and staff ! It is disgusting that many of us have to rely on public transport to get To appointments, work ect. I have to put up with constant delays with the x5 bus in Netheravon most of the time through to 15+ minutes late and at time up to 1hour. So there is defertally not enough communication.[/p][/quote]Very clearly put. I would add that it is the driver who will be punished with a fixed penalty... The penalties for drivers’ hours offences are: Maximum daily driving time exceeded by Penalty Up to an hour £100 1 to 2 hours £200 2 or more hours £300 karlmarx
  • Score: -3

4:25am Thu 21 Aug 14

karlmarx says...

Nothing to do with unions at all you see.
Nothing to do with unions at all you see. karlmarx
  • Score: -4

4:11am Fri 22 Aug 14

karlmarx says...

Hands up all of the negative voters who would allow their children on to a bus or coach where the driver has done 23 hours non stop driving, thought not.
It's a safety issue, nothing at all to do with 'unions'.
Hands up all of the negative voters who would allow their children on to a bus or coach where the driver has done 23 hours non stop driving, thought not. It's a safety issue, nothing at all to do with 'unions'. karlmarx
  • Score: -2

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