Nursing home told to improve despite making improvements

The Cedars Nursing Home in Landford was given an overall rating of requires improvement by healthcare watchdog the Care Quality Commission.

For safety, effectiveness and responsiveness it was rated “good” but required improvement for how caring and wellled the service was.

A spokesman for The Cedars said: “We regret that there were some aspects of the service that should have been better and we have been making those improvements.”

The latest report said the home “had made further improvements in most aspects of the service provided to people” but said “staff did not always communicate in ways that demonstrated respect to people and the service did not have a registered manager in post”.

Inspectors observed staff talking over people who use the service and staff providing support to people without speaking to them or explaining what they were doing and staff “using language that did not demonstrate respect for people”.

The feedback from people using the service was “mixed” regarding the approach of staff.

But the report said inspectors did see “some good interactions”

but at times staff “focused on tasks rather than people’s individual needs”.

The Cedars spokesman said inspectors had acknowledged that this had “already been identified by the management team and was being addressed with the staff and additional training was being provided”.

The report did highlight that residents felt safe and there was “sufficient” staff available.

But inspectors noted that the home was in breach of conditions as it did not have a registered manager in post.

The new registered manager had left after a few weeks in the job.

The Cedars spokesman said: “Following the resignation of a previous home manager, we have a stable and effective management team in place, who the inspectors saw were driving improvements.”

The inspectors said they heard many positive comments from residents and all areas of the home were clean.