Wiltshire's best and worst GP surgeries revealed

Practices covered by NHS Wiltshire CCG were rated using figures from the GP Patient Survey (GPPS) 2017.

This year, 90 per cent of people said their overall experience of using a Wiltshire GP surgery was very good or fairly good (higher than the national average of 85 per cent), and only three per cent thought their experience had been very poor or fairly poor, compared to 5 per cent nationally.

In Wiltshire, 12,262 copies of the GPPS were sent out and 6,743 were returned completed.

Hindon Surgery was rated the joint-highest for overall experience in Salisbury for the second year running, and second highest for Wiltshire as a whole, with 99 per cent of respondents saying they had a good experience.

The Orchard Partnership, covering Wilton, Fovant, Shrewton and Codford also received a score of 99 per cent overall.

In every category Wiltshire surgeries were rated higher than the national average.

When asked if it was easy to get through to someone on the phone, 75 per cent of people in Wiltshire said it was compared to 68 per cent nationally.

Harcourt Medical Centre had the lowest rating, with 61 per cent of patients saying they could easily reach someone, and Hindon Surgery was highest with 99 per cent.

90 per cent of Wiltshire patients said receptionists were helpful (nationally 87 per cent did).

Again, Hindon Surgery had the best rating with 100 per cent saying receptionists were helpful, and Barcroft was lowest with 80 per cent.

And 98 per cent said they had confidence and trust in the GP they last saw, compared to 95 per cent nationally.

Whiteparish Surgery was the lowest rating, with 94 per cent, and Hindon Surgery, Millstream Medical Centre and Mere Surgery were tied at the highest spot with 100 per cent.

But almost a third of respondents (29 per cent) felt waiting times were too long in Wiltshire

49 per cent of patients at Barcroft Medical Centre said they didn't have to wait too long at the surgery, and Tisbury Surgery had the shortest waiting times with 86 per cent saying they didn't wait too long.

And people in Wiltshire seemed to use out of hours services more than the national average.

72 per cent of people said they had contacted a service by phone, higher than the national average of 61 per cent, 32 per cent had asked for a call back from a health professional (nationally 26 per cent) and 11 per cent were visited by a professional at home (almost double the national figure of 6 per cent).

34 per cent of Wiltshire respondents had visited A&E, in line with the national average.

Salisbury's best GPs (rated by the percentage of respondents who said their experience was either very good or fairly good).

1. Hindon Surgery - 99 per cent

= The Orchard Partnership - 99 per cent

2. Mere Surgery - 98 per cent

3. St. Ann Street Surgery - 97 per cent

4. Tisbury Surgery - 96 per cent

5. Harcourt Medical Centre - 95 per cent

6. Sixpenny Handley Surgery - 94 per cent

7. Bourne Valley Practice - 93 per cent

= Millstream Medical Centre - 93 per cent

8. Avon Valley Practice - 92 per cent

9. Downton Surgery - 91 per cent

= Endless Street Surgery - 91 per cent

= Salisbury Medical Practice - 91 per cent

10. Cross Plain Surgery - 86 per cent

= Three Swans Surgery - 86 per cent

11. Barcroft Medical Centre - 85 per cent

12. Whiteparish Surgery - 84 per cent