Health phoneline firm fined for breaches

First published in News Salisbury Journal: Photograph of the Author by

HEALTH chiefs have begun fining the private firm Care UK for breaching targets of the 111 non-emergency health phoneline in Wiltshire.

The 111 service has struggled to meet targets since it began operating from a call centre in Bristol in February 2013, in particular sending ambulances to patients with minor ailments.

The latest figures show the 111 service is sending more ambulances than its contract states.

The contract says less than ten per cent of calls should result in an ambulance being dispatched but in the past six months it has only achieved that rate twice and most of the time it has been 13 per cent.

Care UK also breached targets on referring callers to hospital emergency departments and transferring callers to speak to a clinical advisor.

The 111 service was originally run by another private firm Harmoni, which was taken over by Care UK.

Earlier this year the company began consulting employees on new shift patterns, but a number of staff left.

Wiltshire Clinical Commissioning Group director Jo Cullen told the county’s health select committee: “From May 2014 we can implement financial penalties for non-delivery against a number of key performance indicators, which we have started to do.”

She said the 111 service had seen unprecedented demand and the call centre now received more than 50,000 calls a month, most of which were appropriately managed. Hospital emergency departments had also experienced an unseasonal spike in activity.

An updated report will be given in November.

Comments (8)

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2:07pm Mon 4 Aug 14

Friend of the People says...

They privatise a vital service, which then fails to deliver.

This seems to be the future for then NHS under the Tories
They privatise a vital service, which then fails to deliver. This seems to be the future for then NHS under the Tories Friend of the People
  • Score: 4

3:05pm Mon 4 Aug 14

karlmarx says...

The shareholders ae doing well though despite the shambolic 'service' Care UK provide...

4th August 2014

Care UK (CUK)
13,425.00p +43.00p

So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders!
The shareholders ae doing well though despite the shambolic 'service' Care UK provide... 4th August 2014 Care UK (CUK) 13,425.00p +43.00p So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders! karlmarx
  • Score: 5

4:50pm Mon 4 Aug 14

Grampie says...

karlmarx wrote:
The shareholders ae doing well though despite the shambolic 'service' Care UK provide...

4th August 2014

Care UK (CUK)
13,425.00p +43.00p

So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders!
Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages.

Meanwhile us taxpayers are filling the trough for those who fund the Conservative party.

I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector.

To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.
[quote][p][bold]karlmarx[/bold] wrote: The shareholders ae doing well though despite the shambolic 'service' Care UK provide... 4th August 2014 Care UK (CUK) 13,425.00p +43.00p So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders![/p][/quote]Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages. Meanwhile us taxpayers are filling the trough for those who fund the Conservative party. I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector. To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others. Grampie
  • Score: 0

5:07pm Mon 4 Aug 14

aldonreaper says...

The latest figures show the 111 service is sending more ambulances than its contract states.

Um 10 percent of all calls need an ambulance, I hope we are not the eleventh percent with a critical illness, obviously the tories invented that rule, is it the same for the police and the fire brigade GOD help us all, unless only ten percent can get a vicar as well
The latest figures show the 111 service is sending more ambulances than its contract states. Um 10 percent of all calls need an ambulance, I hope we are not the eleventh percent with a critical illness, obviously the tories invented that rule, is it the same for the police and the fire brigade GOD help us all, unless only ten percent can get a vicar as well aldonreaper
  • Score: 6

5:09pm Mon 4 Aug 14

aldonreaper says...

Grampie wrote:
karlmarx wrote:
The shareholders ae doing well though despite the shambolic 'service' Care UK provide...

4th August 2014

Care UK (CUK)
13,425.00p +43.00p

So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders!
Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages.

Meanwhile us taxpayers are filling the trough for those who fund the Conservative party.

I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector.

To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.
I would rather my money went to fund an ambulance
[quote][p][bold]Grampie[/bold] wrote: [quote][p][bold]karlmarx[/bold] wrote: The shareholders ae doing well though despite the shambolic 'service' Care UK provide... 4th August 2014 Care UK (CUK) 13,425.00p +43.00p So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders![/p][/quote]Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages. Meanwhile us taxpayers are filling the trough for those who fund the Conservative party. I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector. To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.[/p][/quote]I would rather my money went to fund an ambulance aldonreaper
  • Score: 6

5:52pm Mon 4 Aug 14

karlmarx says...

aldonreaper wrote:
Grampie wrote:
karlmarx wrote:
The shareholders ae doing well though despite the shambolic 'service' Care UK provide...

4th August 2014

Care UK (CUK)
13,425.00p +43.00p

So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders!
Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages.

Meanwhile us taxpayers are filling the trough for those who fund the Conservative party.

I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector.

To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.
I would rather my money went to fund an ambulance
An ambulance on its own is useless, it needs a crew to make it function.
[quote][p][bold]aldonreaper[/bold] wrote: [quote][p][bold]Grampie[/bold] wrote: [quote][p][bold]karlmarx[/bold] wrote: The shareholders ae doing well though despite the shambolic 'service' Care UK provide... 4th August 2014 Care UK (CUK) 13,425.00p +43.00p So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders![/p][/quote]Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages. Meanwhile us taxpayers are filling the trough for those who fund the Conservative party. I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector. To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.[/p][/quote]I would rather my money went to fund an ambulance[/p][/quote]An ambulance on its own is useless, it needs a crew to make it function. karlmarx
  • Score: 6

5:05pm Tue 5 Aug 14

Grampie says...

karlmarx wrote:
aldonreaper wrote:
Grampie wrote:
karlmarx wrote:
The shareholders ae doing well though despite the shambolic 'service' Care UK provide...

4th August 2014

Care UK (CUK)
13,425.00p +43.00p

So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders!
Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages.

Meanwhile us taxpayers are filling the trough for those who fund the Conservative party.

I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector.

To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.
I would rather my money went to fund an ambulance
An ambulance on its own is useless, it needs a crew to make it function.
It also needs support teams behind the crews
[quote][p][bold]karlmarx[/bold] wrote: [quote][p][bold]aldonreaper[/bold] wrote: [quote][p][bold]Grampie[/bold] wrote: [quote][p][bold]karlmarx[/bold] wrote: The shareholders ae doing well though despite the shambolic 'service' Care UK provide... 4th August 2014 Care UK (CUK) 13,425.00p +43.00p So this is the future of taxpayers money which used to go towards healthcare, into the pockets of shareholders![/p][/quote]Not only to the shareholders of Care UK (CUK), but to the shareholders of those who own the company, Bridgepoint Capital. There is a lot of people at the top of that organisation who also need paying, and I am sure it is not basic wages. Meanwhile us taxpayers are filling the trough for those who fund the Conservative party. I would rather have my taxes go to a lot of people on a modest salary in the public salary than by the relatively few millionaire gamblers and speculators in the private sector. To my knowledge, nobody working in the public sector gets a millionaires salary and most workers in the public sector do it to help others.[/p][/quote]I would rather my money went to fund an ambulance[/p][/quote]An ambulance on its own is useless, it needs a crew to make it function.[/p][/quote]It also needs support teams behind the crews Grampie
  • Score: 3

6:33pm Tue 5 Aug 14

aldonreaper says...

lol, with Torys around we will get none, I bet Cameron would get an ambulance in minutes with a police convoy and a few burly firemen thrown in for good measure
lol, with Torys around we will get none, I bet Cameron would get an ambulance in minutes with a police convoy and a few burly firemen thrown in for good measure aldonreaper
  • Score: 5

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