A SIXPENNY Handley man who was looking forward to getting his pre-ordered, limited edition games console has been left out of pocket after it failed to arrive.

Richard Dennett pre-ordered a Sony Limited Edition PlayStation 4 Pro Last of Us II bundle from Currys PC World, which was due to arrive on June 19.

He says he has spent more than nine hours trying to contact the store over the phone on several occasions where he says the call has ended up cutting out.

“There’s been zero communication,” said Richard, who has also tried emailing the store. “I’ve never known anything like it.”

“It’s a limited edition, I’m pretty annoyed I spent time and effort saving, researching and trying to figure out where to buy it,” said Richard.

He says he has not been given a proper explanation as to what happened to his order or an apology.

“I certainly won’t shop with Currys. This is not the way to do business,” he added.

He says he had “completely given up” after spending hours trying to contact customer service. And has since ended up spending more money to purchase the game.

“I’ve waited for years and years for this game to be made as it’s been put back and put back, and finally they do. I should be sat playing with the new system and game. I spent two days waiting for delivery and then sat on the phone for hours. I finally gave up and ordered the game. It turned up in less than 24 hours.

“I should have a limited edition, rare game and console to add to my collection. Instead I’m out out pocket.”

He has also now bought the console from another retailer.

A Currys PC World spokesperson said: “The impact of Covid-19 on everyday life has been unprecedented and as a business we have had to adapt to new ways of working, in a very challenging environment, while prioritising the safety of our colleagues and customers.

“We are truly sorry that Mr Dennett didn’t receive the standard of customer service that we normally expect of ourselves. Once we were made aware of the problems with his missing order we immediately apologised, cancelled his order and processed a full refund which will be in his account in the next 5-7 working days. We have offered our customer a gesture of goodwill for the inconvenience and frustration caused.Mr Dennett is happy with the resolution.”