Three TOURISTS were "left stranded" in Salisbury after finding out the hotel they booked into closed last month.

Lee, Karen and Charlie Proctor from Mansfield, were visiting Salisbury for a relaxing mid-week break, alongside hoping to enjoy the very best of Wiltshire.

The trio booked a two night stay in the Cathedral Hotel in Milford Street back in July via Booking.com.

Upon arrival, they were shocked to discover that the premises had entered administration, with neither the hotel or the booking website warning them ahead of arrival.

Read more: Cathedral Hotel and Old Mill Salisbury enter administration

Lee, a warehouse operative, said: “We honestly couldn’t believe it.

“We were just left stranded in a city we have never been to before with our suitcases.”

The couple did eventually manage to find accommodation in the nearby Red Lion Hotel, but the price for one night was just as much as the two nights they had originally booked.

'We are going home disappointed'

Lee said: “Sadly we just can’t afford to stay for the two nights as originally planned, so we are going home a day early instead.

“It’s a shame. There’s plenty we wanted to cram into our visit down here. Instead we are going home disappointed.

“If the hotel or Booking.com made us aware of the hotel’s closure, we could have looked at alternatives. Now, we are just out of pocket.”

The Proctors have since been refunded the cost of their stay by Booking.com. 

A spokesperson for Booking.com said: "We take any complaint seriously and are currently looking into the details raised."

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