A HEALTHCARE provider has been placed in special measures after an inspection. 

Dolphin Healthcare, on Endless Street has been labelled inadequate by the Care Quality Commission, following a visit in November last year. 

The report, published on Tuesday, January 23, rated the service’s safety as “Inadequate”, effectiveness as “Requires Improvement”, responsiveness as “Requires Improvement” and leadership as “Inadequate”.

It was also given the rating of “Requires Improvement” in the CQC’s criterion question of “Is the service caring?”


Dolphin Healthcare – Wiltshire was first registered as a care provider by the CQC on Wednesday, October 4, 2023, and the inspection in November referenced in the report was its first.

The inspection was undertaken after “concerns received about the safe provision of services”.

At the time of inspection, 24 people were using the service.

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The report said in its overall summary: “Not all risks people faced had been identified, assessed or mitigated, which did not promote safety.

“People were placed at increased risk of harm by care plans which lacked detail to provide guidance for staff and ensure consistent support.”

The report further explained that the business had an unreliable electronic recording system, unsafe practices surrounding the administration of medication, such as inadequate records and staff “administering medicines they were not trained to administer”.

In response to the findings, the service has been placed in “special measures”, meaning it will remain under review and risk losing its registration status if it does not show improvement upon a reinspection in six months.

Dolphin Healthcare – Wiltshire has been contacted by the Journal for comment but did not respond before the time of writing.